Privacy Policy

1. Who is responsible for your personal information

Electric Opening Skylights LTD is the controller of personal information handled in connection with enquiries made through Brassward and the careful-opening service described on this site. The company address is 39 Recreation Avenue, Harold Wood, Romford, RM3 0TD. The contact email is [email protected] and the contact telephone number is +447958614852.

This notice explains how personal information is collected and used in connection with preliminary assessment enquiries, specialist visits, confirmation of a client’s right to property, service administration and the operation of this website.

2. Information we may collect

When you submit an enquiry, we may collect your name, email address, telephone number, the type of locked object involved and the description you provide about the safe, lock, chest or closed storage. If you provide a photograph for preliminary assessment, the photograph and any information visible within it may also be processed for that assessment.

Because the service requires confirmation of the client’s right to the property before opening work proceeds, information relevant to establishing that right may also be processed where necessary. We ask that you provide only information that is relevant to the enquiry and the ownership or access check.

When you use the site, limited technical and preference information may be processed for security, essential operation and management of cookie choices. Details about storage and access technologies are provided in the Cookie Policy.

3. Why we use personal information

We use enquiry information to review the nature of the locked object, provide a preliminary assessment where possible, decide whether a specialist visit is appropriate and communicate about the requested service. Where a service engagement is being considered, processing may be necessary to take steps at your request before entering into a contract and to administer any service that is subsequently agreed.

Information relating to the client’s right to the property is used because the company does not carry out opening work without that confirmation. We may also process information where necessary for legitimate interests in operating the business, maintaining service records, handling enquiries and protecting the company and clients from misuse of the service, provided those interests are not overridden by your rights.

Where the law requires particular processing, information may be handled to comply with legal obligations. Where consent is the appropriate basis, including for non-essential storage or access technologies, you may withdraw that consent.

4. Retention

Personal information is kept only for as long as it is reasonably necessary for the purpose for which it was collected, including handling the enquiry, administering any agreed service, maintaining appropriate business records and meeting legal or regulatory obligations. The relevant period depends on whether the enquiry proceeds to a service and whether the information is needed for legal, accounting, dispute or security purposes.

When information is no longer needed, it is deleted, anonymised or otherwise put beyond routine use in accordance with applicable data-protection requirements.

5. Sharing and service providers

Personal information may be handled by service providers acting for Electric Opening Skylights LTD where this is necessary to operate communications, website infrastructure, business administration or other supporting functions. Such providers are expected to process information only for the relevant service and under appropriate contractual and security arrangements.

Information may also be disclosed where required by law, regulation, court order or a lawful request from a competent authority, or where necessary to establish, exercise or defend legal rights. We do not treat the fact that an enquiry has been made as permission to disclose its contents more widely.

6. International transfers

If a provider used to support the website or business processes personal information outside the United Kingdom, appropriate safeguards are required where applicable. Those safeguards may include an adequacy regulation or recognised contractual protections designed to preserve the level of protection required by UK data-protection law.

7. Your data-protection rights

Depending on the circumstances, you may have rights to be informed about processing, obtain access to your personal information, request correction of inaccurate information, request erasure, restrict processing, object to certain processing and receive personal information in a portable format. Where processing is based on consent, you may withdraw consent without affecting processing already carried out before withdrawal.

Rights are subject to the conditions and exemptions in applicable UK data-protection law. A request can be made using the company contact details shown in this notice. We may need information to verify identity before acting on a request.

8. Complaints

If you have concerns about how personal information has been handled, you may raise the issue directly with Electric Opening Skylights LTD using the contact details in this notice. You also have the right to complain to the Information Commissioner’s Office, the United Kingdom supervisory authority for data protection.

The ICO can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or through the contact channels published by the ICO. Raising a concern with the company first may allow the issue to be addressed promptly, but it does not remove your right to approach the ICO.

9. Cookies and similar technologies

The site uses storage and access technologies in accordance with the Privacy and Electronic Communications Regulations 2003 as amended. Strictly necessary technologies may be used where they are required for a function requested by the user. Optional analytics or marketing technologies, if used, are subject to the consent rules described in the Cookie Policy.

10. Changes to this notice

This Privacy Policy may be updated when the service, processing practices or applicable legal requirements change. The current version is identified by the last-updated date at the top of this page.